Privacy Policy
Introduction
At Kaph Properties, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our real estate services and visit our website.
Information We Collect
We collect information to provide better real estate services to you. The types of information we collect include:
- Personal Information: Name, email address, phone number, preferred contact method
- Property Preferences: Budget range, location preferences, property type requirements
- Financial Information: Income verification documents, pre-approval letters (when applicable)
- Property Information: Details about properties you own, want to buy, sell, or rent
- Technical Data: IP address, browser type, device information, website usage data
- Communication Records: Records of interactions with our agents and staff
How We Use Your Information
We use your information exclusively for legitimate real estate business purposes:
- Matching you with suitable properties based on your preferences
- Facilitating property viewings and transactions
- Providing property management services
- Conducting market analysis and property valuations
- Communicating about off-plan projects and investment opportunities
- Improving our services and website functionality
- Complying with legal requirements in property transactions
Information Sharing
We may share your information with:
- Property developers and owners (with your consent)
- Legal professionals involved in property transactions
- Financial institutions for mortgage processing
- Government agencies as required by law
- Service providers who assist in our operations (under strict confidentiality)
Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure servers, and limited access protocols. All staff members are trained on data protection and sign confidentiality agreements.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Property transaction records are kept for 7 years as required by UAE and Rwanda regulations.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of your data in a portable format
Cookies and Tracking
Our website uses cookies and similar technologies to provide and improve our services. Here are the types of cookies we use:
Necessary Cookies
Essential for the website to function properly. These cookies enable basic features like page navigation, security, and access to secure areas. The website cannot function properly without these cookies.
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics to track website performance and user behavior.
Marketing Cookies
Used to deliver personalized advertisements and measure the effectiveness of our advertising campaigns. These may be set by our advertising partners through our site.
Preference Cookies
Remember your preferences and settings to provide a more personalized experience, such as language preferences and display settings.
You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of our website.
Contact Us
For questions about this privacy policy or to exercise your rights, please contact us:
Email: privacy@kaphproperties.com
Phone: +971 555 123 456 (Dubai) | +250 788 543 105 (Rwanda)
Address: Dubai, UAE & Norrsken House, Kigali.
Last updated: September 15, 2025