Privacy Policy

Introduction

At Kaph Properties, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our real estate services and visit our website.

Information We Collect

We collect information to provide better real estate services to you. The types of information we collect include:

• Personal Information: Name, email address, phone number, preferred contact method
• Property Preferences: Budget range, location preferences, property type requirements
• Financial Information: Income verification documents, pre-approval letters (when applicable)
• Property Information: Details about properties you own, want to buy, sell, or rent
• Technical Data: IP address, browser type, device information, website usage data
• Communication Records: Records of interactions with our agents and staff

How We Use Your Information

We use your information exclusively for legitimate real estate business purposes:

• Matching you with suitable properties based on your preferences
• Facilitating property viewings and transactions
• Providing property management services
• Conducting market analysis and property valuations
• Communicating about off-plan projects and investment opportunities
• Improving our services and website functionality
• Complying with legal requirements in property transactions

Information Sharing

We may share your information with:

• Property developers and owners (with your consent)
• Legal professionals involved in property transactions
• Financial institutions for mortgage processing
• Government agencies as required by law
• Service providers who assist in our operations (under strict confidentiality)

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure servers, and limited access protocols. All staff members are trained on data protection and sign confidentiality agreements.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Property transaction records are kept for 7 years as required by UAE and Rwanda regulations.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

Contact Us

For questions about this privacy policy or to exercise your rights, please contact us: